FAQ
- Credit and Debit Cards
- Bitcoin & Altcoin
- Bank transfers
- Pick a product that you would like to order
- Select the product form by choosing one of the available options from the dropdown on the product page
- Choose the amount that you would like to order by choosing one of the available options from the dropdown on the product page
- Add the product to your cart by clicking “Add to cart”
- Once all products that you would like to order are in your cart – please click on the cart icon on the upper right corner of your screen to preview or edit your order.
- Once done – simply click on the “Checkout” button that will take you to the checkout form. Simply fill in this form and your order is good to go!
We usually process orders right away on weekdays. Weekend orders are processed next Monday.
Please note that some payment methods may require additional processing time due to internal payment processers regulations that we can not affect. In any case, it should not take more than 2 business days!
All orders that were paid before 12:30 pm GMT+1 are shipped out the same business day. If your order comes in after that time, it will be dispatched the following business day. This rule applies to all weekdays with an exception of Dutch National Holidays. All orders paid on weekends are dispatched the following business day.
Delivery to the Netherlands usually takes up to 2 business days. Delivery to other European Union countries usually takes 2 – 4 business days. Delivery outside of the EU usually takes up to 7 business days and depends on the specific country.
Yes, we will send you an email with the tracking number that you’ll be able to use on the relevant shipping company website once your order is shipped. Please note that shipping companies may need a few hours to update their system so the tracking number usually starts showing progress later in the evening.
All shipped SarmCity orders are final and non-returnable due to the nature of our products. You will have a very limited time between payment and shipment to cancel your order.